IT Technician Job, Latest IT Jobs In Kenya,

Title: IT technician– Law Firm,

Industry: Legal,

Location: Nairobi,

Salary: 75-80k,

Our client is an established premier law firm providing a comprehensive range of legal services and solutions for both domestic and international clients. They are looking for a highly efficient IT technician specialist who will be responsible for installing and maintaining their computer system and networks aiming for the highest functionality. S/he will ensure that their technology infrastructure runs smoothly and efficiently.


  • Installation & configuration of computer hardware, operating systems and applications.
  • Maintenance and monitoring of computer networks and systems by diagnosing and solving reported faults promptly and/or replacing/repairing faulty parts.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Analysis of call logs to discover any underlying issues or trends.
  • Testing and evaluating new technology.
  • Responding to call-outs in a timely fashion and talking users through a series of actions to resolve a problem.
  • Supporting the roll-out of new applications.
  • Follow in-house created software installation, implementation and fault resolution instructions.
  • Prioritizing and managing many open support cases at one time.
  • Test fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved before passing them into the consumer
  • Install, configure and train the consumer on the software
  • Transfer knowledge on software and or support methodology to employees.
  • Support proprietary software via phone, email, web and remote access or site-visit
  • Document in ticket troubleshooting software all pertinent end user identification information
  • Perform hands-on fixes at the desktop level
  • Perform preventative maintenance
  • Contributing to the provision of high-quality digital support services


  • Bachelor’s degree in BBIT/ IT related course.
  • Proven experience as IT technician or relevant positions
  • A minimum of 4 years’ experience in an IT support environment
  • excellent diagnostic and problem-solving skills with strong analytical troubleshooting skills
  • Be willing to work for extra hours and weekends depending on the nature of work.
  • Knowledge of networking concepts
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Good communication skills
  • Be good at multitasking and working under pressure.
  • Be able to work in a team

NB: A minimum 4 years’ experience in an IT support environment is a must.

The ideal candidate must also be willing to work for extra hours and weekends depending on the nature of work.

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