Safaricom has apologised to its customers over an early morning message that was sent threatening to have their SIM cards switched off over failure to top up.
On Saturday, June 29, subscribers were stunned after receiving the message urging them to top up as low as KSh 5 for them to remain connected to the network.
“Dear customer, your line is about to get deleted from the network. DON’T let this happen. Simply top up your line with KSh 5 or more to activate it,” read the message.
Following public outcry on social media, the company moved in speed to rectify the mess saying the text was sent erroneously.
“Kindly ignore the message. It was sent erroneously. Apologies for the inconvenience,” said Safaricon in a reply to one f their clients.
The message came barely hours after the giant telecommunication company initiated drive to repossess bundles from customers who got them illegally.
The company experienced a technical hitch on Friday, June 28, morning, and a section of aggressive subscribers used the rare opportunity to irregularly purchase mega bundles using bonga points.
Most of the customers who were lucky to make a fortune out the company’s misfortune reportedly acquired bundles worth 64 GB using as low as 100 bonga points.
The error that lasted for close to one hour was enough to benefit a significant number of Safaricom clients who enjoyed the party between 8:30am to about 9:30am.