Safaricom customers will now be able to make video calls using their mobile phones after the telecom giant introduced a new calling feature on its 4G network.
The new calling feature commonly known as Video over LTE (VOLTE) went live across the country on Wednesday, June 26, and is now available to all Safaricom subscribers with 4G-enabled SIM cards.
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The company said the latest calling technology will enable its customers to make voice and video calls over the 4G network from anywhere across the country.
VoLTE further empowers our customers to better connect with families, friends and at work with high-quality video calling at no extra cost,” said Sylvia Mulinge, Safaricom’s Chief Customer Officer during launch.
With the new feature, Safaricom customers will enjoy high definition (HD) calls and video calls devoid of irritating background noise and other distortions that callers on 3G and 2G networks sometimes experience.
Although the video call feature is not new, Safaricom became the first mobile service provider to introduce the service in the East Africa region.
The company indicated introduction of the new technology was delayed by low coverage of the 4G network across the country, but some significant progress has since been made and about 45% of Safaricom’s subscribers are now on 4G.
‘’Our 4G network currently covers 2000 towns across the country. We plan to increase this to 5000 towns or 80% of our subscribers by March 2020,’’ the telco said.
Launch of the video call feature comes a few days after Safaricom introduced a reverse call service, a feature that enables a caller to transfer the cost of a call to the receiver by adding ‘#’ before the number they are calling.
For instance, to transfer the cost of the call to 0722000000, a customer will dial #0722000000.
The caller’s phone number will appear as usual on the receiver’s phone but once they receive it they will be prompted to press 1 to accept the reverse call.
The receiver will be charged normally.
“At Safaricom, we maintain our commitment to always provide our customers with relevant products in line with their needs.
This innovation is in line with this commitment and has been tailored to mirror the relationships between our customers with a goal of empowering them to always remain connected with their loved ones,” said Mulinge.
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